Terms of Service
Last updated: 02 July 2024
By engaging with Phenomenal Productions for any service, you agree to the following terms:
1. Initial Deposit & Prototype
A minimum of 40% payment must be made within 7 days of project commencement, by which time a working prototype or concept draft will have been delivered to the client for feedback and approval.
2. Refund Policy
Any payments made are only refundable within 14 calendar days of active project work. Refunds beyond this window are not guaranteed and will be considered based on the work done so far.
3. Final Delivery & Full Payment
The complete service or product shall be delivered after the stipulated duration, and only upon confirmation of full payment. No full service will be released without full payment.
4. Mode of Payment
All payments must be made via bank transfer to the official account designated by Phenomenal Productions. Proof of payment must be sent and acknowledged before proceeding.
5. Revisions & Feedback
Clients are entitled to up to 2 rounds of revisions during development. Major overhauls after feedback approval may attract extra charges.
6. Timelines & Delays
Project timelines will be communicated clearly. However, delays caused by client inaction, late feedback, or incomplete resources will lead to adjusted delivery dates.
7. Intellectual Property & Usage Rights
All code, media, and content remain the property of Phenomenal Productions until full payment is received. Upon payment, the client is granted usage rights, but may not resell or redistribute without written permission.
8. Communication Channels
Official communication is via email and confirmed phone lines. Phenomenal Productions is not responsible for miscommunication through unofficial platforms.
9. Project Termination
If the client abandons the project for over 30 days without communication, the project will be considered terminated. Any resumption will attract a reopening fee.
10. Legal Jurisdiction
All disputes shall be settled under the laws of the Federal Republic of Nigeria, and handled through appropriate legal means within appropriate jurisdiction if necessary.
Official Project Documents
| Document | Purpose | Download Template |
|---|---|---|
| Pricing & Requirements Brochure | To outline packages, features, pricing, and requirements before client engagement. | Download |
| Contract Agreement Form | Formal service agreement signed by both parties. | Download |
| Project Invoice | Official invoice stating the amount to be paid (initial & full). | Download |
| Work Progress Report | Mid-project update report, especially for long-term projects. | Download |
| Completion Certificate | A signed handover document once a project is delivered fully. | Download |
| Payment Receipt | Acknowledge receipt of payment by client. | Download |
| Amendment/Revision Request | Formal record of any major client change to the project scope. | Download |
| Client Feedback Form | Optional post-delivery review form for testimonials or improvement. | Download |
| Service Handover Document | Lists the files, access credentials, and final deliverables given. | Download |
